• 972-918-3143
  • Five Star Guarantee
  • Year Established: 2000
  • License Number(s): M-12561
  • In Business 20+ Years
  • Licensed
  • Employees Background Checked
  • Employees Drug Tested
"Our goal is to deliver quality service and exceed your expectations. Our plumbers are licensed and insured, drug tested and background checked. Your safety and security are our highest priorities. Straightforward pricing is used, and 100% satisfaction is guaranteed for every customer every time. We also leave your home how we found it, clean and neat."

Keresa & J.R. Richardson, Owners
Principal Owners / Key Managers
Keresa Richardson, Owner
J.R. Richardson, Owner
Shane Jager, Vice President
Five Star Guarantee
We stand behind every Five Star Rated company with Our Guarantee. We've done the research for you and identified the best home service pros in your neighborhood.
Homeowner Reviews

“Being on time”

“It was quick.”

“I'd like to recognize Ben for his exceptional service.”

“The engineer was very nice, kind, and did his job on time.”

“They did the job that they came to do.”

“He did the other work correctly.”

“Howard Nobles and Davin Morrow”

“They are a premium provider and the costs will be higher than other plumbers but the quality of the service is very good”

“Plumbing repairs”

“They were easy to schedule and punctual.”

“We have used them 4 times in the last 2 years. They are wonderful.”

“I would like to recognize the person that came out and did the job for his exceptional service.”

“The one man who came here was exceptional. I do not remember his name.”

“They met or exceeded my expectations with providing good service.”

“They did a great job. Very professional and polite.”

“They did really great job in fixing the busted water pipes during the winter storm and fixed them very quickly. I would recommend them to anyone!”

“I was satisfied with the completion of the work and the cleanup.”

“They were very knowledgeable about plumbing, parts, etc.”

“Aaron Hasely is great, help us out several times really appreciate his work ethic and transparency.”

“Came out immediately”

“All work was performed in excellent quality”

“It's been several months since my actual visit, so unfortunately I don't remember the technician's name; but they were excellent.”

“They met my expectations. They were on time, And they did do a quality job. I haven't had problems since then. My only issues were poor pricing and poor flexibility.”

“I have used several plumbers and Benjamin Franklin Plumbing I will use again. They are the best. They got the job done. There were no musts and no fuss.”

“Benjamin Franklin Plumbing (DAL) came in a timely manner and did a good job.”

“They definitely met my expectations in all of their actual work, and the best thing about them is that they show up in their timeframe. They're really serious about that. That's nice because you don't have to wait around all day like with so many other service providers.”

“I forgot his name, but the guy that came out was very knowledgeable and helpful when it came to the job and the pricing. He explained to me step by step what I needed, I didn't feel like he was trying to get over and when it came to the price of the job, he helped me out due to COVID.”

“They exceeded the expectations because they were prompt, professional, courteous got here on time, and got the job done in a good amount of time.”

“ALL OF THEM!”

“Late night service call. Diagnosed the problem and corrected efficiently.”

“Excellent job.”

“Just moved to the area and used this company and I will always use them going forward, very professional, very clean, very reasonable in pricing, and did the job correctly the first time. both technicians were great and educated me as well.”

“On time and efficient!!”

“Too expensive. We were price-gauged.”

“Don!”

“I don't remember anyone's name.”

“Collectively, they were overwhelmingly professional and courteous. This includes everybody (the entire staff), their customer care, establishing appointments, and follow-up.”

“Stop grossly price gouging customers. I was quoted a bill of approximately $4,000 for digging a trench from my house water valve to the street water box, which is only about 12 -14 feet, and replace the line which was leaking. You also required a deposit”

“They were very professional and were able to answer all of my questions.”

“They did a great job and they are very dependable.”

“Excellent work, very qualified technicians, extremely professional and always showed up right when they said.”

“I would like to recognize my plumber for his exceptional service. He was great.”

“We have used Benjamin Franklin Plumbing (DAL) once or twice. We love their service; it's great!”

“Benjamin Franklin Plumbing (DAL) kept their word, and the service was timely. The service we received was fast and quick.”

“We used to have 1 guy that came regularly when we needed him, but he's no longer there, and I don't really know the new guy.”

“I would like to recognize the technician that came to my house for his exceptional service.”

“They show up on time, do excellent work, and I like the pricing.”

“Benjamin Franklin Plumbing (DAL) met or exceeded my expectations in all areas.”

“Although I can not remember anyone's names specifically, the crew was great.”

“Zero”

“Benjamin Franklin Plumbing met my expectations.”

“I was satisfied because they did what they said they would do.”

“I would like to recognize the supervisor for his exceptional service.”

“Skip”

“They are a professional group, very courteous, and always on time. Based on what I've seen from other companies, they exceeded in all of those categories.”

“Benjamin Franklin Plumbing met my expectations.”

“I had a really good experience with Benjamin Franklin Plumbing, and I don't have anything I could complain about.”

“Yes, our installation crew did a great job.”

“They were actually very early, which was good. They called and said they could come out early and made sure it was okay, and that was very good for me.”

“I feel they had my best interest at hand, they referred me to another company that helped me with an issue they could not help with.”

“They always guarantee any of the jobs they do. I feel they are very trustworthy. I do wish they would give senior discounts.”

“quality of water heater model selected as replacement”

  • 972-918-3143
  • Five Star Guarantee
  • Year Established: 2000
  • License Number(s): M-12561
  • In Business 20+ Years
  • Licensed
  • Employees Background Checked
  • Employees Drug Tested
"Our goal is to deliver quality service and exceed your expectations. Our plumbers are licensed and insured, drug tested and background checked. Your safety and security are our highest priorities. Straightforward pricing is used, and 100% satisfaction is guaranteed for every customer every time. We also leave your home how we found it, clean and neat."

Keresa & J.R. Richardson, Owners
Principal Owners / Key Managers
Keresa Richardson, Owner
J.R. Richardson, Owner
Shane Jager, Vice President
Services Offered
Water heater repair and installation
Tankless water heaters
Garbage disposals
Faucet and toilet repair and replacement
Drain cleaning with video camera inspections
Gas and slab leak detection and repair
Water filtration and softeners
Sewer systems and lines
Pipe repair
Insurance
General Liability & Workers' Compensation
Warranties / Guarantees
We only use the highest quality products and parts.
We offer warranties from 2 to 12 years on parts and labor (depending on products and services rendered).
100% satisfaction guaranteed.
Punctuality promise: If we are late to your service appointment, we pay you $5 per minute, for every minute we're late, up to $300.
Recognitions
Inc. 5000 list 2014; Dallas 100 list 2005
A+ BBB Rating, Accredited since 2000
Dallas BBB Greater Business Ethics Award 2015
Voted Best Plumber in Living Magazine for 6 consecutive years
Nextdoor Neighborhood Favorite since 2017