Integrity Pools

“They did exactly what they said they would do and in the timeframe that they said. I can't complain.”

“I was most satisfied with their price.”

“Currently no we've only experienced ONE time that the cleaning was on point with the list and what we have been paying for.”

“Customer service was awful. Cleaner was a great guy.”

“They had a difficult situation to deal with during the freezing weather in February and they were very professional.”

“I was pleased with the process and work for initial consultation to completed project.”

“Very nice people. That's why making these comments is difficult.”

“I have to keep contacting Integrity Pools for things you are supposed to be following up with me on. Has led to delays and not a good experience for anything outside of weekly regular pool cleaning. That part has been good.”

“The repair work went fine. It was all the time leading up to the repair that was frustrating. Understand that it's hard right now to get replacement equipment for pools...it wasn't the time it took. It was the complete lack of communication on what was going on. Also, when someone did finally come out to our home to inspect for the issue (which was already identified by the cleaning team two months prior) he left because our dogs were in the backyard. There is someone at our home all day every day, all he had to do was knock on the door and we would have brought the dogs inside. Instead, he just left and we had to reschedule the appointment. After the problem was identified for the second time my husband was told my the tech that he would go check to see if the part was available and give us a call to update on ETA for the repair...a week later I had to call in to find out the part was on order with no estimated time of arrival so the repair could be completed. We are understandable people, all we ask is to be updated/followed up with so we know what is going on.”

“The only one who can be trusted with timely follow up to calls or emails is Katie as sales representation is a bad reflection to the organization. Repair and remodel team.”

“All the folks I have worked with at Integrity have been amazing, From Mike Harrigan in sales, Ricardo, Luke and Justin on the reno crew and plaster care. Isabella, Sarah, Brendan in the office to Bryce, Steven, Uriel, Miles, Javier, Ernesto, Nathaniel, Steve and Anthony in repair/tech/ maintenance. Only minor bumps along the way and Integrity is taking care of us !”

“Just started this month, so far, so good!”

“Professional and personable! Everyone I have spoken to or interacted with are great! My pool has never looked better!”

“Everyone has been very friendly, punctual, professional, and overall helpful.”

“Thank goodness for Dustin actually treating me like a person, instead of just another customer. If it wasn't for him stepping up and ensuring I was serviced, I would have filed a BBB complaint.”

“This company completely lives up to its name! This is true in the quality of the materials, professional friendly personnel & most importantly, supervisory staff that backup & support the pool cleaning personnel are awesome in their knowledge & willingness to ?go the extra mile? to satisfy the customer - no matter what the time of day (or evening)!!”

“Lukas has been doing a great job tending to my pool.”

“Courteous, knowledgeable highly recommend”

“Quality of materials in the pool remodel.”

“We have had a really hard time getting in touch with anyone and have been waiting three weeks to schedule a discussion with integrity to get a quote to install a pentair remote on the pool equipment in our new house. Presumably this is due to the freeze, but we are unsure”

“The technician who came out was great. Super knowledgeable and professional.”

“The service by Miles was excellent!”

“Excellent service. They kept pool in good condition while waiting for new pool equipment following winter storm. They essentially had to redo all pool equipment and did a superb job. Due to shortages of equipment pads they worked us in and had slab poured so equipment could be up and running. Fantastic service.”

“Good at being flexible in picking up checks and acknowledging our concerns.”

“They came out pretty quickly and assessed my suction side leak and recommended a suction manifold rebuild. It was the right choice.”

“Mathew my pool cleaner is terrific, but the follow up on my new fountain pump install and leak detection has been terrible.”

“Too soon to give a survey. Just started the service and don?t know yet”

“seems like you forgot about my request to replace my motor”

“Joel was very patient in answering all my questions. He explained to me how to take care of the filter and how to install the vacuum cleaner. Very patient and professional.”

“Miles did an amazing job accessing the damage to our hotel during Winter Storm Uri!”

“Integrity Pools were prompt and had the correct parts and tools for my repair, even with all the other customers frozen pool issues.”

“James, the tech came out to assess my pool equipment damage?did good job ?very polite and professional”

“Quality of work was good. Communication needs improvement, not only to customer but between Integrity and subs. There was constant confusion on several phases.”

“Integrity Pools quote was very unprofessional, I emailed and called them to get a more specific quote but they never responded. They charge $125.00 for the quote while the competition did charge nothing.”

“They met my expectations in the value of service compared to others.”

“The quality of work was great!”

“I think the comments below will illuminate why a rated you with a 2 star.”

“Integrity Pools exceeded my expectations in the resurfacing of my pool.”

“The work itself met my expectations.”

“The quality of the pool met my expectations, it looks very nice and fits in with the backyard.”

“They met/exceeded my expectations with the chemicals.”