Critter Control

“The person's name is Andrew. I have no idea what his last name was and I don't think he is there anymore.”

“The time they did respond to the call, the young man who came out (sorry, can't remember names!) was extremely helpful and efficient. His work was exemplary. I believe he was actually supposed to be off the clock but saw the call and came anyway. He is the only person at Critter Control I would consider dealing with ever again.”

“They did a good job ending our mouse problem! Their solution cost thousands of dollars less than Terminix and the others, who tried to pile on a whole bunch of needless services that had nothing to do with our problem!”

“Tech showed on time and applied the snake repellent. Job well done ? snake appears to have left the area.”

“They are very professional, very timely, personable, and cordial. They were very mindful of someone with special needs. I had a dog and I asked the person if they could call and let me know 20 mins before they got there and they did.”

“We just never see them.”

“In today's time, customer service seems like a lost art, but they understand customer service, they go the extra mile, they give the best possible service, they are absolutely amazing.”

“TruTech Inc. - Critter Control met my expectations on critter removal.”

“They did a great-job! I haven't seen any snakes.”

“I would like to recognize the guy that helped me out. I do not recall his name. They did a really great job.”

“I would like to recognize Courtney, from TruTech Inc. - Critter Control, for her exceptional service.”

“I would say with their workers. They are all very professional in my interactions with them.”

“I would like to recognize Zack McGrady.”

“I would like to recognize Zach McGrady for the exceptional service.”

“Techs are knowledgeable and thorough.”

“I haven't seen a copperhead in a year. Exceptional.”

“After quite a bit of a learning curve we are on a great relationship?the techs let me know when they are coming and what they encounter, what they did.”

“Aaron was excellent.”

“We have a new gent who is taking care of everything. He is outstanding! He is very thorough and does a superb job!”

“Courtney was fabulous! Such an upbeat, pleasant person who was also efficient, professional and knowledgeable. It was a pleasure dealing with her!”

“Courtney is very cheerful, knowledgeable and helpful. I recommend her very highly.”

“Lindsey and Megan were fabulous to work with, and the two young men who covered my roof vent on one of the hottest days of the summer were real troopers. A roofer who was on my roof recently advised that they did a great job installing the cover.”

“My initial technician was good. After he left the company, service was poor. I received no service for the first month after his departure. After I received service during the second month, service was scheduled about one week later. This was repeated the following month. Additionally, a new technician came to my home with no advance notice. One of my bait stations is in an enclosed garden. Because nobody was home when he arrived, that station was not serviced. I decided to terminate Critter control.”

“I contacted them to remove a snake and later, more snakes from inside the house, I agreed to have them begin treating for the mice outside the house monthly which turned out to be very expensive. Probably $4000 dollars or more later, after a couple of years, I had a snake that was caught on a glue board in the ceiling in my bedroom. I called for removal but was told they couldn't come until the next day. The only reason I ever got the service was to deal with the snakes in the house. Who can sleep with snakes crawling around above you. Makes for great horror movies not actually having it in your house. My next door neighbor came over, got the snake and then worked to release it from the glue board and set it on its way. Free to me. Secondly, I recommended the technical to a nearby neighbor who was hearing very loud sounds in his attic. The technician would not either return his call or come out. I can't remember which it was. Not feeling very warm about using you again nor ever recommending your service.”

“Not at all”

“I'd like to recognize the technician who came and serviced for his exceptional service.”

“I'd like to recognize Andrew for his exceptional service, but I think he moved to commercial. Lindsey, who I have now, does a very good job.”

“Matt, the district manager, came out to try and offer a resolution, but he quit. I was reassigned to someone else.”

“The technician whose name is Andrew, I believe. He always lets me know about everything and calls before and after.”

“I would like to recognize Megan for her exceptional service.”

“I would like to recognize the technician for their exceptional servce.”

“I had to call them multiple times to find out what results they had found. And, they didn't come by to collect the trips for weeks after the end of our agreement. Finally, they sent someone to meet with me to give me their results and recommendations. Finally.”

“Tyler--always honest, direct, well-informed. Love him!”

“Prompt, professional, willing to leave whatever supplies necessary for the job. Take the time to walk around premises and talk about concerns.”

“yes”

“Lindsay does a great job!”

“Lindsay was excellent and each visit went above and beyond. Miss her!”

“We had squirrels in the attic. They were removed and all entries sealed.”

“They were all great. I would like to recognize Meghan Goff for exceptional service.”

“I cannot remember their names.”

“They have changed technicians frequently. There was one lady who introduced herself 2 weeks ago. She was only here the one time. I would recognize someone if I had known them longer.”

“They removed skunks from under my porch very humanly”

“They're very responsive and helpful. They let me know every time they come out, which is once a month to access the bait traps. They have always been very friendly.”

“They are really good and professional.”

“I would like to recognize the person who comes out and sprays and does removal for their exceptional service.”

“I would like to recognize Courtney for exceptional service.”

“Danielle, the woman who came out and set the traps, did a great job, she was very professional and nice.”

“Nothing was ever done. The cage was put out; we assume it was raccoons, we never saw the animal(s), the next day the place was a mess and nothing happened.”

“The turnover is significant. They did a service, and I know for a fact they didn't do the service because the bait boxes were not moved. The consistency isn't there with the quality of the service.”

“It wasn't what I though. I though after removal of the birds they would put something down to keep the birds from coming back”

“The Critter Control team were responsive and professional to work with.... they were communicative throughout the process and did a quality job removing our pest and fixing the rooftop hole that the pest made. Thank you.”

“When I started using the services of Critter Control I was very satisfied with the service I received from Stephen Storrs. He was very responsive and attentive to my needs. That changed when he was injured and no was longer on call. The replacement personnel was unresponsive and un-attentive. I had to deal with the critter problems on my own making Critter Control unnecessary so I canceled the service.”

“Rory Smart was excellent. A great asset to your company.”

“Yes. My technician was polite, friendly, and professional.”

“We didn't catch what we were aiming for, but we tried, and great communication from the company.”

“The service was okay but they made prepaid more than what the service technician performed, the service tech work order was $350 less. Now, it?s been months of sending them the service tech work order which has $350 less than what I prepaid to no avail.”

“Already have recommended you”

“They met or exceeded my expectations with the removal of the nest. The nest was above 30 feet, and they resolved it without any issues.”

“The service was very prompt.”

“The supervisor who first came out for the initial assessment should be recognized for his exceptional service.”

“They were on time, thorough, and professional.”

“Darren profeesional helpful friendly”

“They met my expectations with the skunk removal.”